Refund policy

Last updated: 27 August 2026

At GlowVibe, we want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so we can assist you.

Damaged or Incorrect Products

If your product arrives damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your order.

Please provide:

Your order number
A description of the problem
Clear photos or videos showing the issue
Photos of the packaging where applicable

We may request additional information to help us assess the issue.

If the product is confirmed to be defective, damaged during delivery, or incorrectly supplied, GlowVibe may offer a replacement, repair, refund, or other appropriate remedy in accordance with applicable South African consumer law.

Change-of-Mind Returns

Where permitted by applicable law, customers may request a return for an unused, unopened product in its original condition.

The customer may be responsible for reasonable return shipping costs where the return is due to a change of mind and the law does not require GlowVibe to cover those costs.

Products that have been installed, used, modified, damaged by the customer, or returned without their original packaging may not qualify for a change-of-mind return.

Custom Neon Signs

Custom-made or personalised neon signs are produced according to the customer’s specifications.

Because these products are made specifically for the customer, cancellations, returns, or refunds may not be available for change-of-mind requests once production has started, except where required by applicable law or where the product is defective or incorrectly manufactured.

Customers are responsible for checking and approving custom design details, including spelling, wording, colours, sizes, and other specifications before production.

Refunds

If a refund is approved, it will generally be processed using the original payment method where reasonably possible.

The time it takes for the funds to appear in your account may depend on your payment provider or bank.

Exchanges

Where appropriate, GlowVibe may offer an exchange or replacement instead of a refund.

Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including:

Custom-made or personalised products
Products that have been used or installed
Products damaged through misuse or incorrect installation
Products returned without the required information or documentation

This does not affect any rights you may have under applicable South African consumer law.

To request a return, replacement, or refund, contact us at:

Email: [njabuloantony1@icloud.com]
Business: GlowVibe
Country: South Africa

Please include your order number in your message.