Shipping policy

Last updated: 27 August 2026

We want to make getting your GlowVibe order as simple and convenient as possible.

1. Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully received.

Custom neon signs may require additional processing and production time. The estimated production time will be communicated to you before or after placing your order where applicable.

2. Delivery Times

Standard delivery within South Africa is estimated at approximately 3–7 business days after dispatch.

Delivery times are estimates and are not guaranteed.

Remote areas may require additional delivery time.

3. Shipping Costs

Shipping costs are displayed at checkout and may vary depending on the customer’s delivery address, order size, shipping method, and applicable promotions.

Any free-shipping promotion will be subject to the terms displayed at the time of purchase.

4. Tracking

Where tracking is available, customers will receive tracking information once their order has been dispatched.

Customers should use the tracking information provided to monitor their delivery.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct contact number.

GlowVibe is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

6. Delayed Deliveries

Although we work with delivery partners to provide reliable shipping, delays may occur because of circumstances outside our control.

These may include:

  • Courier delays
  • Public holidays
  • Severe weather
  • High-volume periods
  • Incorrect address information
  • Remote-area deliveries
  • Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us and we will assist you in contacting the relevant courier where possible.

7. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product.

If an order is confirmed as lost in transit, GlowVibe will work with the relevant courier to investigate the shipment and determine the appropriate resolution.

8. Custom Neon Signs

Custom neon signs may have longer production and delivery times than standard products.

The applicable estimated timeframe will be communicated to the customer.

9. Contact

For shipping questions, contact:

GlowVibe
Email:njabuloantony1@icloud.com